Onomo Hotel
Complying with applicable national and international legal requirements.
Onomo
The largest African hotel group, ONOMO Hotels operates 22 hotels with more than 2,800 guest rooms in 14 countries: Senegal, Côte d’Ivoire, Gabon, Mali, Togo, South Africa, Guinea-Conakry, Rwanda, Morocco, Cameroon, Tanzania, Mozambique and Uganda. Anchored in a rapidly changing Africa, our brand’s hotels celebrate African culture and art at the heart of the continent. Our ambition: to provide 21st-century travelers with quality mid-scale hotels that showcase local identity and culture.
As the biggest hotel group in Africa, ONOMO Hotels operates 21 hotels in 13 countries: Senegal,
Côte d’Ivoire, Gabon, Mali, Togo, South Africa, Guinea-Conakry, Rwanda, Morocco, Cameroon,
Tanzania, Mozambique and Uganda.
Anchored in a rapidly changing Africa, our brand’s hotels
celebrate culture and art at the heart of the continent.
OUR AMBITION
To provide 21st-century travelers with quality mid-range hotels showcasing local identity and
culture.
A hotel group
Located in the center of capitals and major cities, ONOMO hotels have a contemporary design and
offer every comfort. Placing a premium on hospitality, our hotels welcome business and leisure
travelers. ONOMO moves to the rhythms of Africa and celebrate its spirit. Drawing its warm
welcome from the continent’s culture, our group offers all-African hospitality and has a smile as its
credo. Our professional and experienced staff will make your stay a memorable and enjoyable event.
To celebrate our 10th years of being in business, we launched ONOMO Africa’s Finest. This initiative
showcases African culture while promoting the continent’s artists and introducing local know-how.
The label brings together the arts, including music, cinema, fashion, literature, photography,
gastronomy and painting. ONOMO Africa’s Finest is the standard-bearer for the best that Africa has
to offer.
Our social responsibility
The ONOMO Group is committed to:
• Protecting the environment and communities where the ONOMO Group works and lives.
• Complying with applicable national and international legal requirements.
• Complying with Good International Industry Practices (GIIP).
• Respecting the fundamental conventions of the International Labor Organization (ILO).
• Continuous improvement of the E&S (environmental & social) management and performance of
the ONOMO Group.
• Having a positive impact on local communities.
• Ensuring, when relying on contractors to perform work, that their policies, especially during the
project’s construction phase, comply with ONOMO E&S policies; that the contractors engaged by the
ONOMO Group work in compliance with national and international regulations and laws, the
fundamental ILO conventions and the GIIP; and, when discrepancies are identified, that contractors
rectify them.
• Obtaining EDGE certification for selected hotels. EDGE certification from the International Finance
Corporation (IFC) is a construction program that requires projects to achieve a 20% improvement
over a benchmark average performance. IFC’s EDGE certification takes into account energy, water
and the use of materials (regarding thermal insulation) and requires a 20% improvement on all
criteria; in other words, credits cannot be traded between categories. For the construction of all new
hotels, we rely on the latest technology and energy-efficiency systems.
Stakeholder engagement
Our stakeholder engagement strategy is designed to ensure a coordinated, comprehensive and
coherent long-term approach favoring open and transparent dialogue with a panel of stakeholder
groups.
Objectives of this engagement approach
• Ensure understanding by facilitating an inclusive, open and culturally appropriate approach to
engagement, and by providing reliable and timely information in an accessible and transparent
manner to all stakeholders, regardless of their status.
• Manage expectations and concerns by providing a mechanism that gives stakeholders the
opportunity to freely give comments and feedback, and that allows ONOMO to respond to that
feedback and to address concerns.
• Manage risks by building lasting relationships. This engagement allows ONOMO to understand
stakeholder issues and interests, and to work with them to find mutually acceptable ways of
satisfying or resolving them.
• Create value when engagement allows partnerships to develop for the mutual benefit of ONOMO
and stakeholders. This includes, but is not limited to, the company’s social-investment activities. It
also refers to the pursuit of mutual interest in design and operation, taking into consideration the
stakeholders and seeking their interest in all hotel activities.
Community and social
We are committed to contributing to the sustainable development of our communities through
engagement and partnerships, and by investing in initiatives that have a lasting positive impact.
Our best asset is the ONOMO smile (our employees).
We set clear rules, covering everything from workplace harassment and whistleblowing to equal
opportunities and human rights. ONOMO rules help us protect our culture and unique values, while
creating an exemplary work environment for all.
Business integrity
The ONOMO Group has a culture of ethical behavior, and we expect our staff to act with integrity in
all their transactions related to our business.
The board has put in place an anti-corruption policy and a clear procedure for whistleblowing.
Employees are expected to comply at all times. The policy applies to all staff, including directors, full-
time and part-time employees, as well as consultants and independent contractors, partners and
agents, all of whom are expected to be aware of and abide by this policy, to respect the terms and to
keep abreast of any changes.
The ONOMO Group has zero tolerance of bribes and corruption, and will not pay or accept any
bribes or kickbacks, either directly or through third parties, under any circumstance. Corruption is
both a criminal offence and bad business practice. A culture of corruption discourages investment
and trade, and increases the costs of doing business while being unethical. We encourage you to speak up and raise concerns about actual or suspected wrongdoing. The company will treat all such
disclosures in a confidential and sensitive manner. Direct complaints and reports to the Compliance
Officer, who can be contacted at compliance@ONOMOhotel.com. Note that anonymous reports can
be difficult to corroborate and review.
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